- What are your opening hours?
Our pharmacy is open around the clock - 24 hours a day, 365 days a year. You can visit us in person at any time or contact us by phone or e-mail.
- How do I get to you?
Our pharmacy is centrally located opposite the University Hospital Basel and is easy to reach:
On foot:
Directly opposite of the emergency entrance of the University HospitalBy public transport:
Travel to the ‘Universitätsspital’ stop - from there it is only a few steps.By car:
Use the University Hospital car park in the immediate vicinity.For precise directions, please use the route planner on our website or give us a call - we will be happy to help.
- What payment options are available?
You can pay conveniently in cash, by debit/credit card or contactless via smartphone.
- I have a question about my medication - who can I contact?
We can advise you at any time - around the clock - via our chargeable emergency number:
- Can I pre-order medication by phone or email?
Yes, with pleasure! To avoid waiting times, you can pre-order medication from us by phone +41 61 263 75 75 or e-mail info@24stundenapotheke.ch
- For prescription medication, we require the original prescription and your health insurance details.
- If you are a long-term patient with us, your name and date of birth are sufficient
- Doctors can send us prescriptions directly to our secure email address apo24med@ovan.ch
- Do I have to present my original prescription?
Yes, the original prescription is required for prescription medication.
- Do you offer a delivery service?
No, we do not offer a delivery service. Please feel free to contact us - we will find a solution together on how to get your medication to you.
- Can I return or exchange medication?
For legal reasons, medicines cannot be exchanged or returned, even if the packaging is unopened. Our advice will help you before you buy.
- Do medicines cost more at the 24 Stunden Apotheke Basel?
No, during regular opening hours the same prices apply as in other pharmacies. During the emergency service (from 6.30-8.00 pm, as well as on Sundays and public holidays), however, a legally regulated emergency service fee is charged.
- What is the emergency service fee?
The emergency service fee is a surcharge for pharmacy services outside regular opening hours. It is based on the tariff agreement for service-orientated remuneration (LOA). If the medication is obtained on a doctor's prescription, the health insurance company usually pays the lump sum.
- Can I get advice on vaccinations or health checks?
Yes! We offer counselling and support on the following topics:
- Emergency contraception (e.g. ‘morning after pill’)
- Vaccinations
- Blood pressure measuremen
- Tick removal
- Wound care
...and more. Just get in touch with us!
- Which products can I find in your shop?
Our range includes:
- Prescription and over-the-counter medicines
- Herbal, homeopathic and anthroposophic remedies
- Vitamins, minerals, dietary supplements
- Products for skin care, wound care and allergies
- Cosmetics, dermocosmetics and medical care products
- Special items for babies, senior citizens and athletes
- Medical supplies and rental equipment such as crutches, wheelchairs, inhalation devices and breast pumps
Our competent team will be happy to help you.