FAQ

Our pharmacy is centrally located opposite the University Hospital Basel and is easy to reach:

On foot:
Directly opposite of the emergency entrance of the University Hospital

By public transport:
Travel to the ‘Universitätsspital’ stop - from there it is only a few steps.

By car:
Use the University Hospital car park in the immediate vicinity.

For precise directions, please use the route planner on our website or give us a call - we will be happy to help.

You can pay conveniently in cash, by debit/credit card or contactless via smartphone.

We can advise you at any time - around the clock - via our chargeable emergency number:

0900 875 875

Yes, with pleasure! To avoid waiting times, you can pre-order medication from us by phone +41 61 263 75 75 or e-mail info@24stundenapotheke.ch

• For prescription medication, we require the original prescription and your health insurance details.
• If you are a long-term patient with us, your name and date of birth are sufficient
• Doctors can send us prescriptions directly to our secure email address apo24med@ovan.ch

Yes, the original prescription is required for prescription medication.

No, we do not offer a delivery service. Please feel free to contact us - we will find a solution together on how to get your medication to you.

For legal reasons, medicines cannot be exchanged or returned, even if the packaging is unopened. Our advice will help you before you buy.

No, during regular opening hours the same prices apply as in other pharmacies. During the emergency service (from 6.30-8.00 pm, as well as on Sundays and public holidays), however, a legally regulated emergency service fee is charged.

The emergency service fee is a surcharge for pharmacy services outside regular opening hours. It is based on the tariff agreement for service-orientated remuneration (LOA). If the medication is obtained on a doctor's prescription, the health insurance company usually pays the lump sum.

Yes! We offer counselling and support on the following topics:

• Emergency contraception (e.g. ‘morning after pill’)
• Vaccinations
• Blood pressure measuremen
• Tick removal
• Wound care

...and more. Just get in touch with us!

Our range includes:

• Prescription and over-the-counter medicines
• Herbal, homeopathic and anthroposophic remedies
• Vitamins, minerals, dietary supplements
• Products for skin care, wound care and allergies
• Cosmetics, dermocosmetics and medical care products
• Special items for babies, senior citizens and athletes
• Medical supplies and rental equipment such as crutches, wheelchairs, inhalation devices and breast pumps

Our competent team will be happy to help you.

Prescription drugs covered by insurance are medications whose costs are covered by mandatory health insurance (basic coverage).

This applies if:

• the medication is listed in the Specialty List (SL)
• it has been prescribed by a doctor (for prescription medications)
• the use corresponds to the approved indications

Insured individuals generally pay only the deductible and a 10% copayment.

The following are not covered by insurance, for example:

• many over-the-counter medications
• medications not listed in the SL
• use outside the approved indications (off-label)

This fee schedule regulates the remuneration of pharmacy services in Switzerland, specifying how health insurance companies compensate pharmacies for services such as counseling, dispensing, checks, and emergency service fee. LOA V has been in force since January 1, 2026. The emergency service fee for accidents continues to be reimbursed under LOA IV.