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Privacy policy

Version from 17.11.23

In this privacy policy we, 24 hours pharmacy Basel (hereinafter 24 Stunden Apotheke Basel, we or us), explain how we collect and otherwise process personal data. This is not an exhaustive description; other data protection declarations or general terms and conditions, conditions of participation and similar documents may govern specific matters. Personal data refers to all information relating to an identified or identifiable person.

If you provide us with the personal data of other persons (e.g. family members, data of work colleagues), please ensure that these persons are aware of this privacy policy and only provide us with their personal data if you are authorised to do so and if this personal data is correct.

This Privacy Policy is designed to meet the requirements of the EU General Data Protection Regulation (‘GDPR’), the Swiss Data Protection Act (“DPA”) and the revised Swiss Data Protection Act (‘revDSG’). However, whether and to what extent these laws are applicable depends on the individual case.


1. Controller / data protection officer / representative

24 hours pharmacy Basel is responsible for the data processing described here, unless otherwise stated in individual cases. If you have any data protection concerns, you can send them to us at the following contact address:

24 Stunden Apotheke Basel AG
Petersgraben 3
4051 Basel
info@24stundenapotheke.ch

Our representative in the EEA pursuant to Art. 27 GDPR (if required) is:
Susanne Thürkauf, thuerkauf@24stundenapotheke.ch

 

2. Collection and processing of personal data

We primarily process the personal data that we receive from our customers and other business partners as part of our business relationship with them and other persons involved or that we collect from their users when operating our websites, apps and other applications.

Insofar as this is permitted, we also obtain certain data from publicly accessible sources (e.g. debt collection registers, land registers, commercial registers, press, Internet) or receive such data from other companies within 24 Stunden Apotheke Basel, from authorities and other third parties (such as credit agencies, address dealers). In addition to the data that you provide to us directly, the categories of personal data that we receive about you from third parties include, in particular, information from public registers, information that we learn in connection with official and legal proceedings, information in connection with your professional functions and activities (so that we can, for example to conclude and process transactions with your employer with your help), information about you in correspondence and meetings with third parties, creditworthiness information (insofar as we conduct business with you personally), information about you that people from your environment (family, advisors, legal representatives, etc.) give us so that we can conclude contracts with you. ) so that we can conclude or process contracts with you or with your involvement (e.g. references, your address for deliveries, powers of attorney, information on compliance with legal requirements such as anti-money laundering and export restrictions, information from banks, insurance companies, sales and other contractual partners of ours for the utilisation or provision of services by you (e.g. payments made, purchases made)), information about you from the media and the Internet (insofar as this is appropriate in the specific case, e.g. in the context of an application, press review, marketing/sales, etc.), your addresses and, if applicable, interests and other socio-demographic data (for marketing purposes), data in connection with the use of the website (e.g. IP address of the smartphone or computer, MAC address of your device and settings, cookies, date and time of your visit to the website). interests and other socio-demographic data (for marketing), data in connection with the use of the website (e.g. IP address, MAC address of the smartphone or computer, information about your device and settings, cookies, date and time of the visit, pages and content accessed, functions used, referring website, location data).

 

3. Purposes of data processing and legal basis

We use the personal data we collect primarily to conclude and process our contracts with our customers and business partners, in particular in connection with the sale of pharmacy products to our customers and the purchase of products and services from our suppliers and subcontractors, as well as to fulfil our legal obligations in Switzerland and abroad. If you work for such a customer or business partner, your personal data may of course also be affected in this function.

In addition, we also process personal data of you and other persons, where permitted and where we deem it appropriate, for the following purposes in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:

  • Offering and further development of our offers, services and websites, apps and other platforms on which we are present;
  • Communication with third parties and processing of their enquiries (e.g. applications, media enquiries);
  • Examination and optimisation of procedures for needs analysis for the purpose of direct customer contact and collection of personal data from publicly accessible sources for the purpose of customer acquisition;
  • Advertising and marketing (including the organisation of events), provided you have not objected to the use of your data (if we send you advertising from us as an existing customer, you can object to this).
  • Market and opinion research, media monitoring;
  • Assertion of legal claims and defence in connection with legal disputes and official proceedings;
  • Prevention and investigation of criminal offences and other misconduct (e.g. conducting internal investigations, data analyses to combat fraud);
  • Guarantees of our operations, in particular IT, our websites, apps and other platforms;
  • Video surveillance to safeguard domiciliary rights and other measures for IT, building and facility security and protection of our employees and other persons and assets belonging to or entrusted to us (such as access controls, visitor lists, network and mail scanners, telephone recordings). access controls, visitor lists, network and mail scanners, telephone recordings); 
  • Purchase and sale of business divisions, companies or parts of companies and other transactions under company law and the associated transfer of personal data as well as measures for business management and compliance with legal and regulatory obligations and internal regulations of 24 Stunden Apotheke Basel.

If you have given us your consent to process your personal data for specific purposes (for example, when you register to receive newsletters or carry out a background check), we will process your personal data within the scope of and based on this consent, unless we have another legal basis and require one. Consent that has been granted can be revoked at any time, but this has no effect on data processing that has already taken place.

 

4. cookies / tracking and other technologies in connection with the use of our website

We typically use ‘cookies’ and similar technologies on our websites to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you use when you visit our website. This enables us to recognise you when you return to this website, even if we do not know who you are. In addition to cookies that are only used during a session and are deleted after your visit to the website (‘session cookies’), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) (‘permanent cookies’). However, you can set your browser so that it rejects cookies, only saves them for one session or otherwise deletes them prematurely. Most browsers are preset to accept cookies. We use permanent cookies so that you can save user settings (e.g. language, autologin), so that we can better understand how you use our offers and content, and so that we can show you customised offers and advertising (which can also happen on websites of other companies; however, we do not tell them who you are, if we know this at all, because they only see that the same user is on their website who was also on a certain page on our website)]. Some of the cookies are set by us, some are also set by contractual partners with whom we work. If you block cookies, certain functions (e.g. language selection, shopping basket, ordering processes) may no longer work.

By using our website and agreeing to receive newsletters and other marketing e-mails, you consent to the use of these techniques. If you do not want this, you must set your browser or e-mail programme accordingly.

We sometimes use Google Analytics or similar services on our websites. This is a service provided by third parties, which may be located in any country in the world (in the case of Google Analytics, it is Google Ireland (based in Ireland), Google Ireland relies on Google LLC (based in the USA) as processor (both ‘Google’), www.google.com), with which we can measure and analyse the use of the website (not on a personal basis). Permanent cookies set by the service provider are also used for this purpose. We have configured the service so that the IP addresses of visitors to Google in Europe are truncated before being forwarded to the USA and therefore cannot be traced. We have switched off the ‘Data transfer’ and ‘Signals’ settings. Although we can assume that the information we share with Google is not personal data for Google, it is possible that Google can use this data for its own purposes to draw conclusions about the identity of visitors, create personal profiles and link this data to the Google accounts of these persons. If you have registered with the service provider yourself, the service provider also knows you. The processing of your personal data by the service provider is then the responsibility of the service provider in accordance with its data protection provisions. The service provider only informs us how our respective website is used (no information about you personally).

We also use so-called plug-ins from social networks such as Facebook, X, YouTube, Pinterest or Instagram on our websites. This is visible to you in each case (typically via corresponding icons). We have configured these elements so that they are deactivated by default. If you activate them (by clicking on them), the operators of the respective social networks can register that you are on our website and where and can use this information for their purposes. The processing of your personal data is then the responsibility of this operator in accordance with its data protection provisions. We do not receive any information about you from them.

 

5. Data disclosure and data transfer abroad

As part of our business activities and for the purposes set out in section 3, we also disclose data to third parties, insofar as this is permitted and appears appropriate to us, either because they process it for us or because they wish to use it for their own purposes. This applies in particular to the following parties:

  • Service providers of ours (within 24 Stunden Apotheke Basel as well as externally, such as banks, insurance companies), including contract processors (such as IT providers);
  • dealers, suppliers, subcontractors and other business partners;
  • customers;
  • domestic and foreign authorities, official bodies or courts;
  • media;
  • public, including visitors to websites and social media;
  • competitors, industry organisations, associations, organisations and other bodies;
  • acquirers or parties interested in acquiring business divisions, companies or other parts of 24 Stunden Apotheke Basel;
  • other parties in potential or actual legal proceedings;
  • other companies of 24 Stunden Apotheke Basel;

all recipients together.

Some of these recipients are in Germany, but they can be anywhere in the world. In particular, you must expect your data to be transferred to all countries where the service providers we use are located (e.g. Microsoft, SAP, Amazon).

If a recipient is located in a country without adequate legal data protection, we contractually oblige the recipient to comply with the applicable data protection law (we use the revised standard contractual clauses of the European Commission, which are available here: eur-lex.europa.eu/eli/dec_impl/2021/914/oj?), unless the recipient is already subject to a legally recognised set of rules to ensure data protection and we cannot rely on an exemption provision. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the fulfilment of a contract requires such disclosure, if you have given your consent or if the data in question has been made generally accessible by you and you have not objected to its processing.

 

6. Duration of the storage of personal data

We process and store your personal data for as long as is necessary for the fulfilment of our contractual and legal obligations or otherwise for the purposes pursued with the processing, i.e. for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) and beyond that in accordance with the statutory retention and documentation obligations. It is possible that personal data may be stored for the period in which claims can be asserted against our company and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your personal data is no longer required for the above-mentioned purposes, it will be deleted or anonymised as far as possible. For operational data (e.g. system protocols, logs), shorter retention periods of twelve months or less generally apply.

 

7. Data Security

We take appropriate technical and organizational security measures to protect your personal data from unauthorized access and misuse, such as issuing instructions, training, IT and network security solutions, access controls and restrictions, encryption of data media and transmissions, pseudonymization, and controls.

 

8. Obligation to Provide Personal Data

As part of our business relationship, you must provide the personal data necessary to establish and conduct a business relationship and fulfill the associated contractual obligations (you generally do not have a legal obligation to provide us with data). Without this data, we will generally not be able to conclude or process a contract with you (or the entity or person you represent). The website cannot be used if certain information required to secure data traffic (such as IP address) is not disclosed.

 

9. Profiling [and automated decision-making]

We process your personal data partially automatically with the aim of evaluating certain personal aspects (profiling). We use profiling in particular to provide you with targeted information and advice about products. We use evaluation tools that enable us to tailor communication and advertising to your needs, including market and opinion research.

We generally do not use fully automated decision-making (as regulated, for example, in Art. 22 GDPR) to establish and conduct business relationships, or otherwise. Should we use such procedures in individual cases, we will inform you separately, provided this is required by law, and we will inform you of your associated rights.

 

10. Rights of the data subject

Within the scope of the data protection law applicable to you and to the extent provided therein (such as in the case of the GDPR), you have the right to information, rectification, erasure, the right to restriction of data processing, and otherwise to object to our processing of your data, in particular that for direct marketing purposes, profiling for direct marketing purposes, and other legitimate interests in processing, as well as to the disclosure of certain 
 
personal data for the purpose of transferring it to another entity (so-called data portability). Please note, however, that we reserve the right to assert the legally prescribed restrictions, for example, if we are obliged to retain or process certain data, have an overriding interest in doing so (to the extent we are entitled to rely on this), or require it to assert claims. If you incur any costs, we will inform you in advance. We have already informed you about the possibility of revoking your consent in Section 3. Please note that exercising these rights may conflict with contractual agreements and may result in consequences such as early termination of the contract or additional costs. We will inform you in advance of such a conflict unless already contractually agreed.

Exercising such rights generally requires that you provide clear proof of your identity (e.g., by providing a copy of your ID card where your identity is otherwise unclear or cannot be verified). To assert your rights, you can contact us at the address provided in section 1.

Every data subject also has the right to enforce their claims in court or to file a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).

 

11. Changes

We may amend this Privacy Policy at any time without prior notice. The most recent version published on our website will apply. If this Privacy Policy is part of an agreement with you, we will notify you of any changes by email or other appropriate means.